Careers

You want to be part of a dynamic team, offering an active working environment that enhances your potential. IT Cloud Solutions is waiting for you.

IT Cloud Solutions

Your IT department in a Canadian Cloud!

Become a Partner

Contact us

Employment Offers

We offer : Group Insurance - Playgrounds - Social Club - Paid Training

permanent

Call center agent

Full Time / Day

Education :

High School Diploma (general)

Secondary School Vocational Diploma

Attestation of college studies

Any other training would be an asset

Job description :

Our company is constantly evolving and is expanding its team in order to meet the needs arising from its widened service/product offer and the rapid growth of its client base. Join a unique, modern company featuring a stimulating work environment in the exciting world of cloud services.

We are looking for someone to fill the position of Support Centre Agent. Evolving in a non-selling environment under the supervision of the Technical Support Lead, the Support Centre Agent will have the following responsibilities:

-Ensuring the proper functioning of client online back-ups.

-Responding to user requests by phone or email.

-Reporting relevant information regarding identification, tracking and user-request resolution.

-Retrieving detailed information on problems encountered during resolution.

-Prioritizing various issues and take the necessary measures to ensure resolution.

 

The employee will undergo paid training.

High level of IT proficiency and knowledge of the following systems: Office, Windows or Mac (asset)

Ability to create a bond of trust with clients over the phone.

Prior experience in customer service would be an asset

 

Required Skills :

Strong oral communication skills (French)

Bilingualism (French/English) would be a strong asset

Ability to adapt to change

High level of autonomy, motivation and energy

permanent

system administrator

Full Time / Day

Education :

College

 

Required Experience :

3 - 5 years

Project management

Network architecture design

Job description :

Our company is constantly evolving and is expanding its team in order to meet the needs arising from its widened service/product offer and the rapid growth of its client base. Join a unique, modern company featuring a stimulating work environment in the exciting world of cloud services.

Under the supervision of the Team Lead, you will perform daily tasks while adopting the mottos "Do One Thing And Do It Well" and "Keep It Simple".

Ensure the maintenance, performance, security, availability and dependability of the company's physical and logical infrastructure.

Ensure proper documentation.

Provide adequate solutions in response to issues and take part in the design, testing and implementation of such solutions.

 

Computer Skills :

Linux ( Debian )

Windows Server 2008 R2 et plus

Virtualisation ( VMware - KVM )

Web service, MySQL, Asterisk, mail ( smtp, imap, pop3, activesync ), Active directory

Networking ( VLAN, QOS, Routing, Firewall )

Storage ( SAN, RAID, Throughput, IOPS, DAS, ISCSI, FC )

Knowledge of terms : Cluster, High-Availability, Software Defined Storage

 

Social Skills :

Teamwork

Ability to communicate with colleagues and partners/resellers

Desire to push forward and encourage company growth

Strong risk management and visualization capabilities

Bilingualism (French and English)

 

IT Cloud Solutions offers you :

Dynamic system administrators who hold the company philosophies close to their heart.

A network featuring several servers and PB of storage spread out in several locations.

IT Cloud Career
AEP partner Microsoft IT Cloud
IAMCP silver winner
2017 AQT Finalist
Microsoft Gold Partner

Born in the cloud, IT Cloud was established in 2005 to provide cloud backup services in the form of supervised cloud solutions to MSPs. Boasting a network of over 500 partners-resellers country-wide and tens of thousands of daily backups, our organization is among the top service providers of secured online backup solutions and Microsoft cloud services in Canada. IT Cloud Solutions also stands at the forefront of the IT scene in terms of infrastructure and security.

 

Combine business continuity and productivity in one single place – IT Cloud Solutions

© Copyright 2005 - 2017 IT Cloud Solutions

SBackup - Online Backup

Authorized provider to offer its external technology-based file storage service to notaries.

IT Cloud Solutions
Online Backup Support
Partner zone
Client zone
IT Cloud Career
Online Backup - MedicBackup
Bitdefender
StorageCraft
Microsoft Distributor
AEP partner Microsoft IT Cloud
IAMCP silver winner
2017 AQT Finalist
PDF documentations
Microsoft Gold Partner
SBackup - Online Backup
IT Cloud Solutions
Online Backup Support
Partner zone
Client zone
IT Cloud Career
Online Backup - MedicBackup
PDF documentations
Bitdefender
StorageCraft
Microsoft Distributor
IAMCP silver winner
2017 AQT Finalist
Microsoft Gold Partner
IT Cloud Solutions
Partner zone
Client zone
IT Cloud Career
PDF documentations
Online Backup - MedicBackup
Bitdefender
StorageCraft
AEP partner Microsoft IT Cloud
IAMCP silver winner
2017 AQT Finalist
Microsoft Distributor
Microsoft Gold Partner
SBackup - Online Backup