You want to be part of a dynamic team, offering an active working environment that enhances your potential. IT Cloud Solutions is waiting for you.
100% Managed & Supervised DRaaS service
Antivirus / Antimalware / Firewall
Mail Security | Antispam
Our cloud Solutions
Become a Partner
We offer : Group Insurance - Playgrounds - Social Club - Paid Training
Call Centre Agent
Full Time / Day
High School Diploma (general)
Secondary School Vocational Diploma
Attestation of college studies
Any other training would be an asset
Job description :
Our company is constantly evolving and is expanding its team in order to meet the needs arising from its widened service/product offer and the rapid growth of its client base. Join a unique, modern company featuring a stimulating work environment in the exciting world of cloud services.
We are looking for someone to fill the position of Support Centre Agent. Evolving in a non-selling environment under the supervision of the Technical Support Lead, the Support Centre Agent will have the following responsibilities:
-Ensuring the proper functioning of client online back-ups.
-Responding to user requests by phone or email.
-Reporting relevant information regarding identification, tracking and user-request resolution.
-Retrieving detailed information on problems encountered during resolution.
-Prioritizing various issues and take the necessary measures to ensure resolution.
The employee will undergo paid training.
High level of IT proficiency and knowledge of the following systems: Office, Windows or Mac (asset)
Ability to create a bond of trust with clients over the phone.
Prior experience in customer service would be an asset
Required Skills :
Strong oral communication skills (French)
Bilingualism (French/English) would be a strong asset
Ability to adapt to change
High level of autonomy, motivation and energy
Simplify cloud with your business continuity and productivity applications
Cloud Backup products for MSP
Office 365 Backup
Cloud Backup services 100% managed and supervised - CBaaS
Mail security | Antispam
Antivirus - Cloud Security for MSP
We also offer specialized solutions designed to meet the needs of different professional associations and corporations.
Recovery Plan service 100% managed and supervised - DRaaS
Authorized provider to offer its external technology-based file storage service to notaries.
Office 365 Backup
Personal information protection policy
Microsoft Office 365
Terms and conditions
ITCloud.ca is an Authorized Microsoft Multi-Tier distributor for CSPs, a NinjaRMM, Letsignit, Zerospam and Bitdefender Cloud Distributor in Canada. They have also been distributing their own managed and supervised cloud backup solutions for 15 years. Born in the cloud, ITCloud.ca was established in 2005 to provide cloud backup services in the form of supervised cloud solutions to Canadian MSPs. Boasting a network of over 1000 partners-resellers country-wide and tens of thousands of daily backups, this organization is among the top service providers of secured cloud backup and AV solutions as well as Microsoft cloud services in Canada. IT Cloud Solutions also stands at the forefront of the IT scene in terms of infrastructure and security. With ITCloud.ca, MSPs across Canada can combine Business Continuity and Productivity in one single place!
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